Terms of trade
Cancellation
You have 14 days to cancel your purchase. You opportunity to cancel expires 14 days after you receive your product or receive the last product; in case you have ordered several products in one order that we ship to you separately.
You must inform us within 14 days that you wish to cancel your purchase. When you cancel we ask you to inform us by email at claim@kas-kopenhagen.dk In your cancellation you must clearly inform us that you wish to use your right to cancel the order. You cannot cancel your purchase by refusing to receive your product.
Returning
You must return your order to us without undue delay and no later than 14 days after notifying us that you wish to cancel your purchase. You are responsible for the direct costs associated with returning the item. You bear the risk for the item from the time of delivery.
Missing or damaged original packaging may result in a reduction in value; therefore, to ensure a full refund, we recommend returning the item in its original packaging.
For furniture items, we advise using a shipping company capable of handling furniture. If you received the goods on a pallet, they must be returned on the pallet. Please feel free to contact us if you have any questions regarding this.
Note: We do NOT accept packages sent via cash-on-delivery or packages sent without home delivery (i.e., requiring pickup at a parcel shop).
Shipping costs are not refunded when exercising the right of withdrawal; refunds for shipping costs apply only to claims regarding defective goods.
The amount will be refunded to the original credit card. This process may take up to a week after the item has been received back at our warehouse.
If you decide to cancel your purchase, the item must be sent to:
Tekstillogistik
Att: KAS København
Transportcenter Alle 4-10
7400 Herning
Denmark
Warranty
When you buy at Kaskopenhagen.com you have 24 months of warranty. This means that you can have your product repaired, exchanged, payment returned or get a decrease in price depending on the specific circumstances.
It is a requirement that the warranty is justified, and that the defect is not caused by improper use of the product or any other injurious behavior, condition, due to lack of or incorrect maintenance, and improper installation.
We would like to inform you that color and texture variations may occur in items made of natural materials such as wood. Solid wood can vary in expression, and there may be differences in both pattern, color, and structure.
For all complaints, please send an email to claim@kas-kopenhagen.dk with the following information’s:
- Order number
- Attach 3 – 5 images close-ups and overview images of the error.
- Description of the problem and when it occurred.
Remember to wrap the product safely for shipping, and to get a receipt for your shipping so we can return the cost of the shipping to you.
You bear the risk for the product from the time you received the product.
Payment
Directly after you have placed your order, you will receive a confirmation e-mail including the terms and conditions for your order. In the event of an item is temporarily out of stock, you will be notified of the delay and the item will be dispatched to you as soon as it becomes available.
Items will not be charged until the actual day of its dispatch. We won’t charge your credit card until your purchase has been sent.
All prices are listed including Danish VAT.
Delivery
We deliver within 1-4 business days in Denmark
The furniture are delivered only to the nearest sidewalk. The driver is not obliged to help carry the furniture in.
When you receive your goods you should check the packaging very carefully for any damage that may have affected the product itself.
If you observe any possible sign for damages it needs to be stated on the consignment note you sign with the driver who brings the delivery.
Packages will be delivered to a parcel shop and must be picked up before the deadline (7 days). If the package is not collected before the deadline, it will automatically be returned to Kas Kopenhagen. The return costs will be deducted from the amount we refund to you. If you still want the items, you will need to place a new order.
Delivery in Denmark
GLS shop delivery: 1-3 business days
Danske fragtmænd delivery: 2-4 business day
Delivery outside Denmark
UPS shop
Dachser
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